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What is Athleta’s in-store return and exchange policy?

Athleta offers free returns and exchanges for all in-store and online purchases. Items must be returned within 30 days of the delivery date (online orders) or date-of-purchase (in-store purchases). Final Sale items cannot be returned or exchanged by mail or in stores. For full information about Athleta’s exchange and return policy, click here.

Can I return or exchange online purchases to Athleta UNIVERSITY TOWN CTR?

Yes, except for items marked return by mail only, any items sold by third-party sellers, or orders purchased on Shopify, in the Instagram Shop, or Facebook Shop. For full information about Athleta’s exchange and return policy, click here.

Can I return items purchased in-store by mail?

No.

Are there any Athleta stores near me that accept returns without a receipt?

If you do not have the original receipt, your Athleta Rewards phone number or the credit card used to make your purchase will be accepted at any Athleta location.

Does the Athleta near me offer in-store pickup?

Inventory varies from store to store. Certain sizes, styles and colors may change, so check back at a later date if your selection is not currently available. You can also search for specific styles, sizes and colors and place an order to ship to your home. For more information about Athleta’s buy online, pickup in-store service, click here.

Can I return items in-store at any Athleta location?

Yes, use our store locator to find your nearest Athleta location. You must bring the item and any one of the following to start an in-store return or exchange:

Your receipt
Your Rewards phone number
The credit card used for purchase

Can I return or exchange items from one brand in a different brand’s store?

No, if you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased. For example, if you purchased an item from Gap.com or your local Gap store, it cannot be returned to an Old Navy store.

Can I get a price adjustment on my purchase?

If an item you've purchased has gone down in price, you can request a one-time price adjustment within 14 days of your order date. Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details. “Final sale” items are not eligible for a price adjustment. For more information about Athleta’s price adjustments, click here.

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